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Resources for Volunteer Managers

Want to post a volunteer opportunity? Click HERE

Technical Assistance for your Volunteer Program:

United Way of York County's Volunteer Center will also provide one-on-one technical assistance to nonprofit organizations.  If you are interested in receiving any of the following services, please contact Jason Ketterick:

  • Developing a new volunteer program.
  • Learning how to use
  • Enhancing a current volunteer program.
  • Hosting a day of service.
  • Gaining support for your volunteer program within your own organization. 

Service Enterprise: Recruiting Skilled Volunteers to Support Your Mission

In 2013, United Way of York County was selected as a national pilot site for the Service Enterprise Initiative. Nonprofits that effectively leverage the skills and talents of community members into their core operations are known as “Service Enterprises.” Research conducted by TCC Group, a national program evaluation firm, demonstrates that Service Enterprises are more adaptable, sustainable and capable of scaling their impact in comparison to peer organizations and, as a result, are able to do more to deliver on the social mission of their organization.

Want to be part of a Service Enterprise Cohort? Learn More HERE.


Through the journey of becoming a Service Enterprise, your organization will access innovative training and consulting that will guide your staff and board through a change management process to more effectively engage volunteers.

United Way of York County and certified Service Enterprise trainers will provide your organization with:

· A thorough assessment of your existing organizational community engagement practices;

· Up to 16 hours of training to assist in re-tooling the roles and ways in which your organization engages community members;

· Individualized consulting to address unique organizational opportunities and challenges; and,

· Access to national certification that signifies your organization’s commitment to appropriately leveraging the time and talent of volunteers to meet the social mission of your organization.

Ready to get started?

Contact Jason Ketterick, UWYC's Community Impact Director for Youth & Volunteers, for more information about how your nonprofit can be recognized as one of the first  Service Enterprises in your community.

Check Out Some Resources!

Sign up for the Volunteer Fare Newsletter from Maine Commission for Community Service: Click here


Tell to Win: Connect,  Persuade, and triumph with the Hidden Power of the Story by Peter Guber:

Made to Stick: Chip and Dan Heath

Switch: How to Make Change When Change is Hard:

The Networked Nonprofit by Beth Kantor:

Leading the Way to Successful Volunteer Involvement: Practical Tools for Busy Executives by Betty Stallings with Susan J. Ellis

Volunteer Management Mobilizing all of the Resources of the Community by Rick Lynch and Steve McCurley

Managing Transitions, Making the Most of Change by William Bridges:

From the Top Down: The Executive Role in Successful Volunteer Engagement 3rd Edition by Susan J. Ellis: